Union Savings Bank Ranks Second in Connecticut for Pandemic Response by Banking Northeast Magazine


Union Savings Bank (USB) was recognized as “Top Pandemic Performer”, ranking second in Connecticut by Northeastern banks magazine using the latest results from Rivel Banking benchmarks investigation. USB was the first bank in the counties of Fairfield and Litchfield.

According to the magazine, Rivel Banking benchmarks, the source of the ranking, is the largest survey of banking customers and prospects in the world and is conducted online for more than 4,000 banking establishments. The survey involves interviews with hundreds of thousands of customers per year, with respondents rating their banks (and their closest competitors) on up to 92 different parameters, from usability and responsiveness to quality of service. mobile application and ATMs, rates and fees, as well as timely questions related to the response to the pandemic.

The survey asked customers in eight northeastern states (Connecticut, Maryland, Massachusetts, Pennsylvania, New Hampshire, New Jersey, New York and Rhode Island) to assess their bank’s response to the pandemic. The scores were based on 81,342 interviews from July 2020 to January 2021.

For Connecticut, 10 banks were named the best performing. The bank that ranked first is located in the northeastern part of the state (County of Windham), while the Union Savings Bank was the highest rated bank in the counties of Fairfield and Litchfield.

“Union Savings Bank is proud to be recognized by Banking To North-east magazine for our response to the COVID-19 crisis, ”said Cynthia C. Merkle, President and CEO, Union Savings Bank. “Our goal at the onset of the pandemic was and continues to be to ensure the safety of our customers and employees while providing them with access to important financial products and services that our community needs. Obviously, our hard work is paying off, our customers have noticed, and this recognition is great validation. This is all the more significant since the ranking comes from customer feedback. “

About Union Savings Bank

Founded in 1866 and headquartered in Danbury, Connecticut, Union Savings Bank is a $ 2.7 billion mutual bank dedicated to being the bank of choice. As a full-service financial institution, Union Savings Bank provides banking, mortgage, investment, trust and insurance products throughout Western Connecticut with 25 offices in Bethel, Brookfield, Canton, Danbury, Goshen , Kent, Litchfield, Marble Dale, Monroe, New Fairfield, New Milford, Newtown, Ridgefield, Roxbury, Southbury, Torrington and Washington Depot. The bank provides financial services to individuals, businesses, non-profit organizations and government entities through its commercial, residential and consumer lending, business services, retail banking and management divisions. of heritage. Please visit www.unionsavings.com for more information. FDIC member. Equal housing lender.

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